Holiday Season FAQ

FAQ

 

Strike action by couriers will effect your delivery please see current dates below further dates may be announced please also check courier website for more:
September 30th
October 1st, 1
3th, 20th, 25th
November 8th 


UK Shipping Services/Times (Please note these times are likely to experience changes the closer to the Christmas the date and due to the current service and processing time of your local area.) :

Royal mail tracked 24 hour service, these items are shipped at 3pm each day  (It is best to ensure same day dispatch to order by 1:30 pm)  due to processing time by the courier these items are expected in between 1-2 business days depending on your regions processing time.

Royal mail tracked 48 hour service, these items are shipped at 3pm each day  (It is best to ensure same day dispatch to order by 1:30 pm)  due to processing time by the courier these items are expected in between 2-4 business days depending on your regions processing time.

Do you Ship Internationally? - We ship to all countries allowed by royal mail and parcel force services. We cannot guarantee delivery to military base locations. Further international shipping information here: https://www.talia-rae.com/pages/shipping-information

What do I do if my tracking link does not work? -  Please allow time for the courier to put your link live this can take over 24 hours as the item must reach the first courier depot and be scanned for you tracking link to work.

Do your items come with invoices? - No to ensure any item sent as gift directly to the recipient we do not include any invoices with our orders and all items are shipped in blank packaging.

What happens if my address is wrong? - Items that cannot be delivered due to an incomplete address will be returned to our facility. At which point you will be contacted to provide a new address. Please be sure to double check your shipping address and contact information (More information is available in our terms and conditions). 

Can I change my delivery address - If your item has been packed we can no longer change your items address. Upon receiving your tracking link there is often an option to alter the delivery address if done early in the item transit. 

Do you offer gift wrapping? - All items come in a presentation box the type varies depending on your item. Images of these boxes are available on our SNS channel and in our reviews section. We also offer a gift bag which can be added to your order for the extra touch.

Can I change my order? - We pack items 7 days a week to ensure the fastest delivery times. If your order has been packed we cannot make alterations but please reach out to our email (contact@talia-rae.com) and we will try our best to update your order if it has not yet be packed.

Can I customise my order? -  We do offer a custom service which can be found below. If you want a different necklace in your custom order reach out to our team (contact@talia-rae.com) and we will see what we can do for you.
https://www.talia-rae.com/collections/shopmain/products/custom-message-card

Taking care of my new item care - We have a care guide for silver available here: https://www.talia-rae.com/pages/silver-oxidation

 CSA - The last day for orders in 2022 is the morning of December 21st from which point both our warehouse and customer support team will be on holiday leave until the new year.